Customer Service

Frequently Asked Questions
Twister Tensioner:
What's the difference between a standard and low-profile tensioner?
The low-profile tensioner does not extend out from the chute works as far as the standard tensioner, but it does take a larger footprint on the structure for mounting.
What's the life-expectancy of a Twister Tensioner?
All Twister Tensioners are guaranteed for life under normal use.
What's the Twister Tensioner made of?
Polyurethane.
How often do Twister Tensioners need re-tensioning?
Many variables exist when discussing the need for re-tensioning. Generally speaking, however, one re-tensioning will be needed during the life of the cleaner blade.
How does it work?
The Twister Tensioner acts as a torsion tube. When the tension is set it is being pre-loaded with a force. This force is transferred through the cleaner parts and eventually to the cleaning edge of the blade.
How many Twister Tensioners are needed per cleaner?
Most ARCH cleaners require only 1 Twister Tensioner to maintain optimum pressure. The Saber Max and the Super Saber are the most notable exceptions, usually requiring two Twister Tensioners.

Saber Blades:
What are Saber blades made of?
Saber blades are made of a uniquely engineered polyurethane compound based on each customer’s specific situation. Ceramic, high temperature, high speed, high moisture, and food grade blades optional for most ARCH cleaning systems.
What color are they?
Standard Saber blades-red – High Temperature-neao green – Ceramic-blue – High Moisture-gray – Food Grade-natural (non-pigmented or white)
How long do Saber blades last?
The actual life expectancy of a Saber blade can vary depending on the application. Please contact Customer Support for additional information.
What about abrasive, sticky, or food-grade materials?
ARCH has a solution for each and/or all of these applications. Please consult with technical support for specific application data.
Do Saber blades handle mechanical splices well?
Yes, when splices are properly installed all Saber blades work normally.

Belt Cleaning Systems:
What's better, two primary cleaners or one primary and one secondary cleaner on extremely stubborn materials?
That depends. Cleaner selection will vary with every application. Consult with Technical Support for specific application data.
What's the difference between the SCM and Saber Primary cleaners?
The SCM is an upgraded version of the Saber Primary cleaner and is designed to be more rigid along the length and can be removed from either side of the conveyor belt. SCM frames are yellow and Saber Primary frames are black. The SCM is ‘channel-mounted’ and the Saber Primary is ‘ridge-mounted’.
I use ARCH cleaners. How do I know which one to re-order?
The easiest way to remember is to look at your most recent packing slip or invoice; it’s clearly distinguished. Otherwise, the Saber Primary has a single pin on a 2 1/2″ square, black frame. The SCM has two pins on a 2 1/2″ square, yellow frame. The Mini Saber has one pin on a 2″ square, black frame.
Is the Super Saber still available?
The ARCH Super Saber primary cleaner is available for use in specialized applications only. Consult with Technical Support.
Why don't you push retrofit blades?
While we do offer retrofit blades for most competitors’ cleaners we understand that the true long-term cleaning ability of any belt cleaner lies in the tensioner. We encourage replacing the entire cleaner whenever possible, which includes the tensioner.
How are Saber cleaners positioned at the head pulley?
Please refer to the installation guides for the Super Saber, Saber Max, SCM, Saber Primary, and Mini Saber.
Should I consider stainless steel cleaners?
If you convey highly corrosive materials you should definitely consider cleaners with stainless steel components. All ARCH primary cleaners are available in stainless steel.
Which primary cleaner should I use?
Generally speaking, if the pulley is <20″, use a Mini Saber. For pulleys larger than 20″, consider a Saber Channel Mount (SCM) or Saber Primary Cleaner.
How long are the pipes for the Mini Saber?
The Mini Saber, Saber Primary, and SCM all have 32″ tensioner pipes and 24″ support pipes. This allows for a maximum mounting width of BELT WIDTH + 23″. However, ARCH suggests that you not exceed BELT WIDTH + 12″ for most applications.
Can I get a Mini Saber longer than 48 inches?
Of course. Mini Sabers are available in custom lengths. Please contact Technical Support with application data.
Can I mount ARCH cleaners in my existing mounting holes?
No, not ideally. ARCH belt cleaners are designed to work at specific attack angles to the belt surface; if the cleaner is mounted in existing holes these angles may not be achieved and optimum cleaning sacrificed.

Warranty

All products manufactured and marketed by Arch Environmental Equipment, Inc. are covered under the following warranty:

In the unlikely event that problems are experienced with any Arch Environmental Equipment, Inc. product, a factory representative will arrange an on-site inspection. If during this inspection, any components are determined to contain defects in the material or workmanship, they will be replaced free of charge.

At any point the customer feels that the product is not performing as expected and wishes to return it, full credit will be issued (stocking charges may apply).

NOTE:  The core of the ARCH Twister Tensioner is guaranteed for the life of the conveyor.  Should it fail, Arch Environmental Equipment, Inc. will replace it free of charge.

Warranty Claims

Warranty claims are subject to the discretion of Arch Environmental Equipment, Inc. Please contact us before returning any merchandise for warranty consideration.


Shipping Policy

Whenever possible, we ship orders via Federal Express (FedEx). Our policy is to strive for the best combination of price and service possible for your shipment.

“Next Day Air” shipments will arrive the next business day (excluding weekends and holidays) after departing Arch Environmental Equipment, Inc. “Second Day Air” shipments arrive in two business days after departing Arch Environmental Equipment, Inc. On-time delivery for both methods is guaranteed by Federal Express. Shipping delays may occur during busy holidays or in the spring — we will do our best to accommodate last minute and expedited orders placed during these times.

Most online orders ship within 48 hours. Orders must be placed by 2pm CST Monday-Friday in order to be eligible for that day’s shipments. Orders placed on weekends will not be shipped until Monday, so please take this into consideration when specifying expedited shipping requests.

Some products are subject to shipping restrictions because of size, weight or chemical composition, and may be delayed because of these reasons.

Seasonal busy periods may prevent or delay Next Day Air or 2nd Day Air deliveries.


Return Policy

Arch Environmental Equipment is committed to providing products of high quality and value. If you are not completely satisfied with your purchase, you may return it for exchange or credit.

Returns are accepted only for items purchased from Arch Environmental Equipment, Inc.


Shortages

Many orders ship in multiple cartons and may arrive days apart, so please check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.

Damaged Goods

If an item arrives in damaged condition, notify us at once. Please do not return damaged goods to us unless instructed to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.


How to Return Merchandise

If you need to return an item, contact us to request an RGA (Returned Goods Authorization) number. Returned items MUST have the RGA number written BOLDLY on the package(s). DO NOT write on the items to be returned!

Return shipping charges are the customer’s responsibility. We recommend that you insure the item when shipping.

NOTE:  ALL RETURNS WILL BE INSPECTED PRIOR TO CREDIT BEING ISSUED.  IF APPROVED, CREDIT WILL BE ISSUED FOR THE PURCHASE PRICE OF THE ITEM(S) RETURNED. ARCH ENVIRONMENTAL EQUIPMENT, INC. RESERVES THE RIGHT TO ASSESS A RESTOCKING CHARGE.

International Returns

The customer is responsible for any additional duty, taxes, brokerage fees and insurance fees that may be assessed for returned items shipped internationally. Shipping charges are the responsibility of the customer for warranty replacements. The customer is also responsible for any duty, tax or brokerage fees and insurance for replacements.


Privacy Policy

Arch Environmental Equipment, Inc. is committed to protecting the privacy of our customers. We will use any information supplied by you only for internal purposes. We will not sell or provide any information about you to any third parties unless required to do so in completing your credit card purchase. You should note the following:

1. Our site uses special security software (Secure Sockets Layer or SSL software) to ensure that your credit card information is protected when you submit orders online. A small yellow padlock should appear at the bottom of your browser once you enter the shopping cart and are prompted for credit card information. This yellow padlock assures you that the information you are submitting to us is encrypted so that it cannot be intercepted or read clandestinely by other parties. If you do not see the padlock, please
call us before submitting your credit card information. We will reveal only the last 5 digits of your credit
card number when confirming an order via email or over the telephone.

2. Our web site host provider and our internet credit card gateway processor are responsible for also protecting your information as your orders are authorized via the internet. Your credit card information will be encrypted as it is transmitted from our site to our credit card processor via the internet.

3. We will also safeguard and honor your privacy by not selling your name, home address or email addresses to any other third parties. Any information that we collect from you will be retained only for our own internal purposes in meeting and fulfilling your orders.

4. We will email you about special offers or promotions only if you give us permission to do so. We are adamant about not contributing to the spamming problem that most active online users must now endure. We respect your rights, and will honor your request to not receive such promotions via email.

We truly appreciate your trust in us in providing high quality products that we hope will make your job easier. We look forward to serving you as a valued and respected customer. Should you have any questions about the security of your online transaction or our privacy statement, please feel free to call us directly.


Terms & Conditions

Pricing and Information Disclaimer

All pricing subject to change. For all prices, products and offers, Arch Environmental Equipment, Inc. reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.

While Arch Environmental Equipment, Inc. uses reasonable efforts to include accurate and up-to-date information on the Web Site, Arch Environmental Equipment, Inc. makes no warranties or representations as to the Web Site’s accuracy. Arch Environmental Equipment, Inc. assumes no liability or responsibility for any errors or omissions in the content on the Web Site.

Orders, Payment Terms, Interest, and Taxes

Orders are not binding upon Arch Environmental Equipment, Inc. until accepted by Arch Environmental Equipment, Inc.  Terms of payment are within Arch Environmental Equipment, Inc.’s sole discretion.  Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice.  Arch Environmental Equipment, Inc. may invoice parts of an order separately.

Customer agrees to pay interest on all past-due sums at the highest rate allowed by law.  The Customer is responsible for sales and all other taxes associated with the order.

Governing Law

This agreement and any sales hereunder shall be governed by the laws of the state of Kentucky, without regard to conflicts of laws rules. The customer consents to the jurisdiction of the federal or state courts located in McCracken County, Kentucky for purposes of any suit, action of proceeding arising out of this sale agreement.

ARCH Customer Service Contacts

Wanda Shaw, Customer Service Manager
wanda@archenv.com

Rhonda Darnell, Shipping
rhonda@archenv.com

Tammi Burgess, Pricing
tammiburgess@archenv.com

General Information
info@archenv.com